Shipping policy

Processing time

All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays. If we're experiencing a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping rates and delivery estimates

Shipping charges are calculated and displayed at checkout.

 

Shipment confirmation and order tracking

You'll receive a shipment confirmation email once your order ships, including your tracking number. Tracking may take up to 24 hours to become active.

Customs, duties, and taxes

Fernlark is not responsible for any customs fees, import duties, or taxes applied to international orders. Any such charges are the responsibility of the customer and are collected by the delivery carrier or relevant government agency.

Damages

Fernlark is not liable for products damaged or lost in transit. If your order arrives damaged, please contact us at thefernlark@gmail.com with photos of the damage so we can file a claim with the carrier and make it right.

Address accuracy

Please double-check your shipping address at checkout — we're unable to redirect packages once shipped, and we're not responsible for orders sent to an incorrectly entered address. If you spot an error right after ordering, email us immediately and we'll try to update it before it ships.

Questions

Contact us any time at thefernlark@gmail.com.